What Customer Service Means to ME Term Paper Example | Topics and Well Written Essays - 2250 words

What Customer Service Means to ME - Term Paper congressmanI immediately logged into my checking account to attend to what it was referring to, and to my shocking surprise, there was a check scheduled to be sent to PSE&G for $19,589.00 for Novembers billing statement. So I immediately tried to edit the error to the good amount of $195.89, but the online bill counterbalance would not allow me to correct the error. So I then contacted the customer service at Bank of America to assist me in correcting this error or strike down it. After speaking to several customer service reps, I still got the same answer from from each one one, sorry you had plenty of time all week to correct it, and it is now in the system and ordain be processed. So then I called the customer service dept at PSE&G to explain whats happening and see if they can help stop this train wreck. Well, guess what, I practically got the same responses from their customer service reps, but with even a bigger attitude. T hey told me well when we decease the check, well going to process it because its our money. Now this is after theyve confirmed that the bill was only for $195.89. So after being on the phone with both companies for about 3 hours total on a Fri twenty-four hours night, I immediately stopped all of my current transactions for the rest of the month with the online bill pay system. ... But he did tell me dont worry about it, I can see its an simple error, and itll be rejected because you didnt have enough pecuniary resource to cover it - itll good bounce back to them for insufficient funds. You should keep an eye on the account to inform us when it was submitted for allowance. Well I did just that, I kept my eye on my account every day the pursual week to see when it get submitted for payment. The check was schedule to be sent out that following Monday December 3rd, and the check was submitted by PSE&G that same day. So I called the differentiate manager concerning the check, and he informed me that he already bounced the check back to PSE&G for insufficient funds. He also told me to odour for it again for the 2nd submission for payment, so he can do the same. That Wednesday, PSE&G submitted it again for the payment, and the branch manager did what he promised to me would do - send it back for insufficient funds. So now Im relaxing the train wreck has been avoided, but was it? Come Friday, I get a call from the commutation office of Bank of America, that they have started proceedings to collect on an outstanding balance of insufficient funds for a check that was deposited and processed a 3rd time by PSE&G, and they demand payment or else. Now Im in shock, amazed and very pissed off with what was just give tongue to to me by some numskull who doesnt have any common sense to review whats been going on. So I gave him a few choice words and told what I think of him and the border because its obvious that one hand doesnt know what the other hand is doing, and that there werent any note, warnings or flags posted to my account for these Morans to stop